FAQ - Frequently Asked Questions
You got questions … we got answers!
This page contains answers to some common questions. Don't hesitate to contact us if you need additional information.
This page contains answers to some common questions. Don't hesitate to contact us if you need additional information.
What is the age requirement to ride a Trikke?
Trikkes are remarkably easy to master! However, we do require that riders be at least 12 years old (16+ on the Downtown And Soulard/Lafayette Square tours) and weigh no more than 260 pounds. All attendees under 18 must be attended with a parent or guardian... No exceptions!
Are most people able to ride a Trikke?
While guests find our Elekktric Trikkes to be especially easy to learn and ride, all riders must be able to perform such tasks as going up and down stairs without assistance, and without using a handrail. You must be able to stand on the Trikke's platforms for the length of the tour you choose (either one-hour or two-hours). No Trikke riding experience necessary. A comprehensive training and practice session is provided prior to each tour where you will be trained how to properly operate a Trikke. It is incredibly stable, safe and can be mastered in a few minutes! Trikke riding is fun and easy to do. Riders should also be reasonably acclimated to outdoor activities, and able to tolerate sun, heat, and humidity. Trikke STL Guided Tours reserves the right to decline a rider if we determine a safety issue or risk.
Is it safe?
Yes! It takes very little time to become proficient on a Trikke, and the training you will receive from our experienced guides stresses safety. However, unexpected and unfortunate things can and do occasionally happen, and you should be aware that you will be riding at your own risk. If you follow your tour guide's instructions, wear your provided safety helmet, pay attention to yourself, others, your surrounding area and use common sense, your tour will be safe, comfortable, and fun! We will patiently work with you until you are sufficiently proficient on your Trikke.
Is there a height requirement?
You have to be tall enough to comfortably reach the handlebars at their lowest setting. Tall people must be able to comfortably reach the handlebars at their highest setting.
Why is riding a Elekktric Trikkes an eco-friendly way to tour?
The Elekktric Trikke Tribred Pon-e are "clean and green." They leave minimal impact on the riding surface. They are battery powered and emit zero emissions. They are also very quiet so they don't disturb wildlife or the public. Trikkes are blazing the green trail! Its technology is a 100% green making us more environmentally conscious and offering us an electric transportation alternative!
How and where can I book a Trikke tour?
Visit our website or contact us by email or telephone.
What information do I need to provide when making the reservation?
Name, which tour, group size, your desired departure time, contact and payment information.
Is advanced tour booking required?
As tours often sell out quickly, it is highly recommended you book your tour in advance. This will hold your preferred date and time. However, "spur of the moment" customers can always call for availability! Reservations are required (It's never too early to make reservations!).
What about the weather?
The Trikke is a completely sealed unit, and is capable of operating in the rain. A rain poncho will be provided, as needed. Tours usually run in light rain and other moderate weather but may be cancelled up to an hour before the start time in the event weather conditions become severe or unsafe. If cancelled, you can choose to reschedule your tour (subject to availability), receive credit for a future tour, or request a refund.
What if I need to cancel my reservation?
Our tour guides are scheduled based on bookings and quota. Due to the nature of a tour business, once you book a slot it is yours and no longer available to others. Therefore, the company's policy is no refunds or exchanging of tour time slots unless there is inclement weather.
What should I wear?
Wear clothes that match the weather, nothing too loose or hanging. We do not allow flip flops! Wear sunscreen and sun glasses. Hats are not recommended since you must wear a helmet. You can bring your own or pick one out of our variety of sizes (small, medium, large) and colors.
Is it OK to take a tour if I am pregnant?
Unfortunately, pregnant guests will not be permitted to participate due to fall risk.
Do I have to sign a waiver?
All participants of a Trikke STL Guided Tour must sign a liability waiver before participating. Riders 12 to 18 years old must have an adult at least 25 years of age sign their wavier and accompany them on the tour.
Are gratuities included in the tour price?
No, gratuities are not included as we want to keep the tours affordable for as many guests as possible. You will be escorted by top-tier guides throughout your trip. They are highly-educated, accommodating, and entirely dedicated to making your Trikke experience safe and enjoyable. Although It is a customary gesture to tip great service, gratuities are completely at the discretion of the guest.
How about cameras, cell phones, etc. ?
Since you need both hands to operate a Trikke at all times, you are not allowed to use any type of electronic device while on the Trikke. No texting, calling, photo taking, email. Nothing! During the tour scheduled stops, feel free to step off and use as needed.
Should I come before my scheduled time?
Arrival time is at your discretion. We have check in and training time built into the tour schedule.
Trikkes are remarkably easy to master! However, we do require that riders be at least 12 years old (16+ on the Downtown And Soulard/Lafayette Square tours) and weigh no more than 260 pounds. All attendees under 18 must be attended with a parent or guardian... No exceptions!
Are most people able to ride a Trikke?
While guests find our Elekktric Trikkes to be especially easy to learn and ride, all riders must be able to perform such tasks as going up and down stairs without assistance, and without using a handrail. You must be able to stand on the Trikke's platforms for the length of the tour you choose (either one-hour or two-hours). No Trikke riding experience necessary. A comprehensive training and practice session is provided prior to each tour where you will be trained how to properly operate a Trikke. It is incredibly stable, safe and can be mastered in a few minutes! Trikke riding is fun and easy to do. Riders should also be reasonably acclimated to outdoor activities, and able to tolerate sun, heat, and humidity. Trikke STL Guided Tours reserves the right to decline a rider if we determine a safety issue or risk.
Is it safe?
Yes! It takes very little time to become proficient on a Trikke, and the training you will receive from our experienced guides stresses safety. However, unexpected and unfortunate things can and do occasionally happen, and you should be aware that you will be riding at your own risk. If you follow your tour guide's instructions, wear your provided safety helmet, pay attention to yourself, others, your surrounding area and use common sense, your tour will be safe, comfortable, and fun! We will patiently work with you until you are sufficiently proficient on your Trikke.
Is there a height requirement?
You have to be tall enough to comfortably reach the handlebars at their lowest setting. Tall people must be able to comfortably reach the handlebars at their highest setting.
Why is riding a Elekktric Trikkes an eco-friendly way to tour?
The Elekktric Trikke Tribred Pon-e are "clean and green." They leave minimal impact on the riding surface. They are battery powered and emit zero emissions. They are also very quiet so they don't disturb wildlife or the public. Trikkes are blazing the green trail! Its technology is a 100% green making us more environmentally conscious and offering us an electric transportation alternative!
How and where can I book a Trikke tour?
Visit our website or contact us by email or telephone.
What information do I need to provide when making the reservation?
Name, which tour, group size, your desired departure time, contact and payment information.
Is advanced tour booking required?
As tours often sell out quickly, it is highly recommended you book your tour in advance. This will hold your preferred date and time. However, "spur of the moment" customers can always call for availability! Reservations are required (It's never too early to make reservations!).
What about the weather?
The Trikke is a completely sealed unit, and is capable of operating in the rain. A rain poncho will be provided, as needed. Tours usually run in light rain and other moderate weather but may be cancelled up to an hour before the start time in the event weather conditions become severe or unsafe. If cancelled, you can choose to reschedule your tour (subject to availability), receive credit for a future tour, or request a refund.
What if I need to cancel my reservation?
Our tour guides are scheduled based on bookings and quota. Due to the nature of a tour business, once you book a slot it is yours and no longer available to others. Therefore, the company's policy is no refunds or exchanging of tour time slots unless there is inclement weather.
What should I wear?
Wear clothes that match the weather, nothing too loose or hanging. We do not allow flip flops! Wear sunscreen and sun glasses. Hats are not recommended since you must wear a helmet. You can bring your own or pick one out of our variety of sizes (small, medium, large) and colors.
Is it OK to take a tour if I am pregnant?
Unfortunately, pregnant guests will not be permitted to participate due to fall risk.
Do I have to sign a waiver?
All participants of a Trikke STL Guided Tour must sign a liability waiver before participating. Riders 12 to 18 years old must have an adult at least 25 years of age sign their wavier and accompany them on the tour.
Are gratuities included in the tour price?
No, gratuities are not included as we want to keep the tours affordable for as many guests as possible. You will be escorted by top-tier guides throughout your trip. They are highly-educated, accommodating, and entirely dedicated to making your Trikke experience safe and enjoyable. Although It is a customary gesture to tip great service, gratuities are completely at the discretion of the guest.
How about cameras, cell phones, etc. ?
Since you need both hands to operate a Trikke at all times, you are not allowed to use any type of electronic device while on the Trikke. No texting, calling, photo taking, email. Nothing! During the tour scheduled stops, feel free to step off and use as needed.
Should I come before my scheduled time?
Arrival time is at your discretion. We have check in and training time built into the tour schedule.
Payment?
VISA, MasterCard, Amex and cash are accepted. A credit card number is required to hold your reservation. You must bring a credit card or cash on the day of your tour to make payment.
VISA, MasterCard, Amex and cash are accepted. A credit card number is required to hold your reservation. You must bring a credit card or cash on the day of your tour to make payment.
